Case Manager for Student Assistance
- 503524
- Las Cruces, New Mexico, United States
- Staff
- Staff Full-time
- Closing at: Jun 7 2026 - 23:55 MDT
Department Contact: Joseph Molina, 575-646-1722, josephmo@nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: Student Assistance Services at New Mexico State University is seeking a Case Manager to support students navigating complex challenges that may impact their ability to succeed. This role provides direct, individualized support to students experiencing concerns related to mental health, basic needs (food, housing, financial hardship), and other life disruptions. The Case Manager conducts assessments, develops support plans, and connects students to campus and community resources while coordinating care across university partners. The position also contributes to CARE Team and Behavioral Intervention Team efforts, helping assess risk and implement appropriate interventions.
This role requires strong judgment, collaboration, and the ability to manage complex and sometimes high-risk situations. Candidates should bring relevant experience working with individuals in crisis or high-need environments. The Case Manager plays a critical role in supporting student well-being and persistence by addressing barriers outside the classroom and ensuring students receive timely, coordinated support.
Position Details
Position Title: Case Manager for Student Assistance
College/Division: Student Success & Enroll Management
Department: 520830-STUDENT LIFE
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: 45000
Appointment Full-time Equivalency: 1.0
FLSA Status: Exempt
Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Not Applicable
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Job Duties and Responsibilities: The Case Manager for Student Assistance Services provides high-touch, student-centered support to individuals navigating personal, emotional, or academic challenges that may impact their well-being or ability to persist at New Mexico State University. Reporting to the Director of Student Assistance Services, this position manages a comprehensive case management portfolio to support students experiencing crisis, distress, or basic needs insecurity. The Case Manager conducts needs assessments, coordinates outreach and follow-up, and connects students with appropriate campus and community resources. The role requires sound judgment, strong interpersonal skills, and the ability to collaborate across multiple campus departments including the Behavioral Intervention Team (BIT), Aggie Health and Wellness, academic colleges, and other student support services.
Qualifications
Required Education and Experience:
Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.
Equivalent Qualifications:
Preferred Qualifications:
Master’s degree in Student Affairs, Counseling, Social Work, or related field. Crisis intervention training (e.g., QPR, Mental Health First Aid, ASIST).
Familiarity with basic needs support resources including food, housing, and transportation services.
Experience collaborating on Behavioral Intervention Teams or similar multi-disciplinary student support teams.
Experience with development and coordination of educational programming in higher education.
Experience working as a mediator or as a facilitator of conflict resolution processes; One or more years of experience in case management.
Special Certification/Licensure:
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.
Lifting Requirements: Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
Recruitment Summary
We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.
NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.
NMSU Global Campus
Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.
NMSU Main Campus
Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.
Doña Ana Community College
Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.
Alamogordo Campus
Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.
Grants Campus
NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.
Special Instructions to Applicants
The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
EEO Statement
New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.
