Position Title: Emergency Dispatcher

Employee Classification: Emergency Dispatcher

College/Division: President's Office

Department: 500300-POLICE DEPARTMENT NMSU

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable): No

Target Hourly/Salary Rate:  17.14

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Non-Exempt

Summary:  The NMSU Police Department strives to provide an environment free of crime to enhance the educational process at the university. The members of the Department are committed to the protection of the lives, rights, and property of all citizens; the vigorous apprehension of criminals; the creation of new and innovative programs; and effective dialogue with the members of the public. We endeavor to be an active and constructive part of the community they serve.

Classification Summary:
Restricted position by state law/regulation and can only be at the NMSU Police Department. Receives incoming calls for police, fire, EMS and security services, dispatches officers as appropriate, and monitors university alarms. Documents police and security service requests in an electronic records management and dispatch system. Operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch system and a multi-channel radio console.

Classification Standard Duties:
Performs receptionist duties; responds to questions from walk-in and telephone traffic; controls access to Police Department secured areas; monitors the departments closed circuit video cameras; performs various clerical duties including completing an electronic dispatch log; serves as clearinghouse for University-wide emergency call lists; coordinates departmental paging in the event of a campus emergency; relays radio and telephone messages between police officers and the community; performs miscellaneous job related duties as assigned; receives calls concerning crimes, emergencies and other requests for police/fire/EMS assistance; monitors and handles 911 calls for assistance; monitors fire and burglar alarms and alarm systems for all university buildings; operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch (CAD) system and a multi-channel radio console; broadcasts orders to patrol officers in vicinity to investigate complaints or requests when appropriate; relays instructions or questions from remote units; records calls, broadcasts and complaints received; performs data entry on computer.

Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:No previous work experience required.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment; Knowledge of fire and burglar alarm systems reporting.; SKILLS:Records maintenance skills; skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software; Computer data entry skills; clerical, word processing, and/or office skills; receptionist skills.; ABILITIES:Ability to react calmly and effectively in emergency situations; ability to interact and communicate with people over the telephone, often in stressful situations; ability to effectively operate a multi-channel radio console; ability to perform multiple tasks and solve problems in a technical setting.

Job Duties and Responsibilities
The job duties and responsibilities of our Emergency Dispatcher Position include the following: Answering calls for service (911 emergencies and non-emergency assistance) and radio dispatching law enforcement, fire services, and emergency medical services agencies primarily on NMSU campus; coordination of emergency resources/services during regional critical incidents; sensitive data entry for the regional Computer Aided Dispatch System (CAD), the National Crime Information Center (NCIC), and various other databases; monitoring of campus wide video cameras; monitoring of various campus wide alarm systems (security/intrusion, fire, and panic/duress alarms); responsible for our emergency notification system messaging (CLERY Compliance); coordinates messages for department personnel from community members; and is the primary receptionist/face of the department for community members walking into the lobby area of the department with questions/needing any public safety assistance.

Preferred Qualifications

Preference for applicants possessing current State of New Mexico Police/Public Safety Telecommunicator certification. This posting will be used to fill multiple vacancies.

Special Requirements of the Position
Certifications/License- Requirement to obtain State of New Mexico Police/Public Safety Telecommunicator dispatching certification within one year from date of hire. Requirement to obtain Emergency Medical Dispatch (EMD) and Fire Dispatch certification within one year from date of hire.

Fingerprinting performed for clearance to gain security access to Criminal Justice Information Systems. Requirement to periodically rotate shifts and work weekends and holidays. Candidates selected for interview will be required to complete a typing proficiency test scheduled by employer.

Valid Driver's License as employee may be required to relocate to off-site command on campus or the Officer of Emergency Management during an emergency as a contingency plan.

Department Contact:  Kenna Eversole / kennae@nmsu.edu / 575-646-3311

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Shift: Other Shift

If Not a Standard Work Schedule: Public Safety - 24/7 Shift Coverage; Dispatcher will periodically rotate through shifts.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.