Position Title: Assc Dir,One Stop Ctr

Employee Classification: Assc Dir,One Stop Ctr

College/Division: Student Success & Enroll Management

Department: 521010-UNDERGRAD ADMISSIONS & ORIENTATION

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  Commensurate with Experience

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  Shape the Future of Student Success – Join Our Team as an Associate Director for the One-Stop Center!

Are you a dynamic leader passionate about higher education and student success? We are seeking a Associate Director to oversee our One-Stop Center.. In this role, you will lead and mentor a dedicated team, develop and implement innovative support programs, and collaborate with university departments to improve customer service and student satisfaction. The ideal candidate holds a bachelor’s degree in a related field with at least five years of experience in student services, admissions, financial aid, or a similar role. Strong leadership, communication, and problem-solving skills are essential, along with proficiency in Microsoft Office and student information systems. If you are an adaptable, solutions-driven professional eager to make a lasting impact in higher education, apply today!

Classification Summary:
Manages the one stop center of the university. Supervises the one stop counselor staff to ensure effective and efficient evaluation and processing of student applications. Oversees data collection and management functions related to one stop center for university records.

Classification Standard Duties:
Develops, implements and coordinates the implementation and completion of special projects, activities and/or programs as they relate to the One-Stop Center and the service provided to students, parents, families and home offices within the Enrollment Services unit. Manages collection and retention of one stop center. May coordinate the development of computer systems and projects, recommend and implement information technologies to support and enhance established goals, coordinate the statistical reporting needs of the department, and serve as liaison with university's computing center with regard to student database applications. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Develops annual operating budgets and provides fiscal direction to the unit. Develops working relationships with university departments to enhance customer service and satisfaction. Maintains a high level of working knowledge of university information, organization, opportunities and policies. Proposes, organizes, implements and reports on programs/projects. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education: Bachelor's degree in a related field.;
Required Experience: Five (5) years of experience related to the standard duties as outlined.;
Equivalency: None;
Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE: Knowledge of current industry best practices, customer service standards and procedures, system-wide admissions policies, standards, and procedures. Knowledge of full spectrum of university academic units, curricula, and programs. College-level maintenance requirements for student records principles, policies and procedures. Knowledge of national, regional and local student recruitment and retention issues. Knowledge of student recruitment and retention issues. Knowledge of organizational structure, workflow, and operating procedures. Knowledge of computerized student information systems. Knowledge of student outreach services and activities. Knowledge of faculty and/or staff hiring procedures.; SKILLS: Strong interpersonal and written and verbal communication skills, especially in public speaking. Demonstrated proficiency in the use of Microsoft Office suite of computer software applications. Demonstrated time and materials management skills. Effective utilization of student information systems and customer relations management systems. ABILITIES: Ability to work independently, under pressure and with minimum supervision in addition to being a productive member of a team. Ability to communicate effectively, both verbally and in writing. Ability to simultaneously plan, deliver and manage multiple activities, make effective
administrative/procedural decisions and recommendations. Ability to maintain confidentiality of records and information and work effectively with a wide range of constituencies in diverse communities. Ability to deliver excellent customer service, travel and work flexible hours. Ability to develop and implement recruitment plans. Ability to plan community outreach projects. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to communicate and interact with officials at all levels of government. Ability to foster a cooperative work environment. Ability to develop and deliver presentations.

Job Duties and Responsibilities
Supervision of personnel to include work allocation, development of ongoing professional staff training (one-on-one, group and cross training), promotions, and enforcement of internal procedures and controls. Provide fiscal direction to the unit. Proposes, organizes, implements, and reports on programs/projects. Performs other related duties as assigned.

Preferred Qualifications

Bilingual, Experience with Banner enterprise system

Special Requirements of the Position
N/A

Department Contact:  Frida Padilla, (575) 646-2447, fridap@nmsu.edu

Contingent Upon Funding: Contingent upon funding

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.