Position Title: Business Operations Specialist

Employee Classification: Business Operations Specialist

College/Division: DACC Dona Ana CC

Department: 940722-DACC DENTAL HYGIENE PROGRAM - HIRE

Internal or External Search: External - Open to all applicants

Location: Doña Ana Community College

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $19.28

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Non-Exempt

Summary:  DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:

Classification Summary:
Responsible for overseeing business operations support in individual or multiple program area(s). Responsibilities may include, but are not limited to, the development and execution of management processes, training and education on standard requirements and methods, creating models to improve business decisions, personnel functions, labor and/or cost reporting, document editing, process quality control, pricing, tracking and management of documentation and/or automated processes.

Classification Standard Duties:
As appropriate may develop or assist in the development and maintenance of business reporting and management tools/processes. May supervise regular or temporary staff. Responsible for supervising business process transactions to ensure timely and accurate processing. May oversee and/or assist, as appropriate, in areas such as business finance, planning, scheduling, contractual compliance, cost management, and proposal support.

Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Four (4) years of experience related to the standard duties as outlined.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of general business principles and/or procedures. Knowledge of marketing strategies, processes, and available resources.; SKILLS:Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in the use of computers, preferably in a PC, Windows-based operating environment. Employee development and performance management skills.; ABILITIES:Ability to develop and maintain recordkeeping systems and procedures. Ability to communicate effectively, both orally and in writing.

Job Duties and Responsibilities
The Business Operations Specialist plays a key role in supporting the department chair with both administrative and clinical operations. This position is responsible for supporting the department chair with administrative duties as assigned. In addition, the position will be responsible for processing and managing patient billing, including third-party reimbursement claims, and ensuring all documentation is accurate and up to date. The specialist researches and verifies patient insurance eligibility, submits and resubmits claims as necessary, and follows up on outstanding payments to ensure timely revenue collection. They respond to patient and insurance inquiries, both by phone and in writing, and provide clear explanations regarding billing issues and coverage. This role includes maintaining and reconciling financial records, preparing regular income reports and statistical summaries, and ensuring that payments and transactions are accurately recorded and balanced with the general ledger. The specialist also assists with the development and implementation of operational procedures aimed at enhancing efficiency and maximizing revenue, while upholding strict confidentiality standards for financial and patient information. In addition to financial responsibilities, the Business Operations Specialist performs a variety of clerical and administrative duties such as assisting with patient scheduling, data entry, managing correspondence, supporting walk-in inquiries, and maintaining records in accordance with institutional policies. They work closely with faculty and students to support program activities and may assist in the dental clinic as needed to ensure smooth day-to-day operations. The specialist also helps manage records in compliance with NMSU’s record maintenance and disposition protocols and provides administrative support to the program director or department chair as assigned.

Preferred Qualifications

The ideal candidate will be a Dental Hygienist or Certified Dental Assistant or Dental Assistant with at least one year of experience in clinical practice or an individual with at least two years of experience in administrative duties in a dental office or NMSU-DACC banner administrative experience.

Special Requirements of the Position
If the final candidate is not a Dental Hygienist or Dental Assistant, He or She must be willing to be trained and obtain his or her dental assisting radiation license in New Mexico within one year of employment.

Department Contact:  McKenna Garcia, 575-527-7550, MCGarcia@dacc.nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: May be required to work a flexible schedule to meet program needs.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.