Position Title: Mgr, IT Communications

Employee Classification: Mgr,Enterprise Computer Ops

College/Division: Information Technology

Department: 450222-IT INSTRUCTION & RESEARCH SUPPORT

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $77,235.92 - $100,406.80

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  Drive impactful IT communications with a leadership role that blends strategy and execution. As IT Communications Manager, you'll oversee digital platforms, lead a small team, and craft timely, user-focused messaging to support IT services and initiatives. Take charge of content creation, campaign management, and engagement strategies to ensure clear and effective communication across the division.

Classification Summary:
Supervises employees who monitor and control computer equipment, observe operations of equipment and jobs, exclusive of the systems and programming function. Develops and establishes department standards and procedures, and assigns work to the operations staff. Prepares activity and progress reports.

Classification Standard Duties:
Develops and implements computer operations procedures, inventories, logs, production and preventive maintenance schedules, and related documentation. Ensures adherence to established University and departmental policies and procedures, objectives, quality assurance programs, and safety standards. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Prepares and recommends budget for operation staffing, hardware, and other components, and maintains proper records. Maintains compliance with departmental security, audit procedures, and university policy.Develops long-range plans for computer operations, including hardware, staffing, and physical environment. Prepares and presents reports of computer operation activity. Participates as a member of management team in planning, problem resolution, and reviewing department performance. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:Five (5) years of experience directly related to the standard duties as outlined.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of operational staffing and equipment requirements. Knowledge of faculty and/or staff hiring procedures. Knowledge of organizational structure, workflow, and operating procedures. Knowledge of current technological developments/trends in area of expertise. Knowledge of planning and scheduling techniques.; SKILLS:Skill in budget preparation and fiscal management. Records maintenance skills. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.; ABILITIES:Ability to resolve customer complaints and concerns. Ability to monitor and/or maintain quality control standards. Ability to communicate effectively, both orally and in writing. Ability to gather and analyze statistical data and generate reports. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment.

Job Duties and Responsibilities
The IT Communications manager role is responsible for leading all communication efforts across the Information & Technology Division. This includes managing IT websites, social media, and email campaigns (Mailchimp), overseeing a small communications team (1–3 staff), and ensuring timely, user-focused messaging related to IT services and projects. This is a working manager position, meaning the individual not only leads the strategy but is also hands-on in drafting communications, managing content, responding to requests, and supporting execution of communication plans.

Preferred Qualifications

ITIL is Preferred

Special Requirements of the Position
On-site position.

Department Contact:  Jasmine Gomez, 575-646-3685, jgomez12@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: No or very limited exposure to physical risk.