One Stop Counselor Senior
- 503568
- Remote Locations, New Mexico, United States
- Staff
- Staff Full-time
- Closing at: Jun 4 2026 - 23:55 MDT
Department Contact: Cody Singer, singer@nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: This position is remote and can be completed from most locations with a dedicated, distraction-free workspace and reliable internet access.
Work Eligibility: Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.
The New Mexico Online Hub seeks a One Stop Counselor II who will manage a pipeline of prospective students through proactive outreach, application guidance, and support from inquiry to admission. This role ensures a seamless student experience by coordinating with cross-functional teams and resolving application and enrollment issues.
Position Details
Position Title: One Stop Counselor II
College/Division: NMSU Global Campus
Department: 960002-NM ONLINE HUB
Location: Remote
Offsite Location (if applicable): This position is remote and can be completed from most locations with a dedicated, distraction free, works space and reliable access to internet.
Target Hourly/Salary Rate: $43,908.80; Commensurate with qualifications
Appointment Full-time Equivalency: 1.0
FLSA Status: Exempt
Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Contingent upon funding
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Job Duties and Responsibilities: SUMMARY:
The New Mexico Online Hub is a statewide resource created to strengthen higher-education institutions and expand opportunities for learners across the state. This position provides comprehensive support for enrollment management activities within the online hub, actively managing prospective students through the enrollment funnel from inquiry to admission. Executes proactive outreach, application support, and cross-functional coordination to improve conversion and ensure a seamless, student-centered experience.
DUTIES & RESPONSIBILITIES:
• Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders.
• Identify and escalate barriers impacting conversion and student experience.
• Support recruitment initiatives, virtual events, and onboarding activities.
• Assist with training and onboarding of new team members as needed.
• Ensure compliance with FERPA and institutional policies.
• Contribute to continuous improvement of enrollment processes and overall team success.
Contribute to the overall success of the online hub by performing related duties as assigned.
Qualifications
Required Education and Experience:
Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.
Equivalent Qualifications:
Preferred Qualifications:
Special Certification/Licensure:
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: No or very limited physical effort required.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
Recruitment Summary
We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.
NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.
NMSU Global Campus
Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.
NMSU Main Campus
Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.
Doña Ana Community College
Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.
Alamogordo Campus
Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.
Grants Campus
NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.
Special Instructions to Applicants
The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
EEO Statement
New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.
