Position Title: Program Operations Director

Employee Classification: Program Operations Director

College/Division: Cooperative Extension Service

Department: 310021-EXTENSN HOME EC PGM UNIT

Internal or External Search: External - Open to all applicants

Location: Remote

Offsite Location (if applicable): Any county within the state of NM

Target Hourly/Salary Rate:  Commensurate with experience - Minimum Annual Salary $67,161.67

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  The Center of Innovation for Behavioral Health and Wellbeing (COI) Quality Service Review Program invites you to apply for the Program Operations Director position. The Quality Service Review Program provides qualitative program evaluation and technical assistant to human service organizations. The COI provides training and program implementation support to address the pressing need to strengthen and expand the behavioral health and other child and family serving systems in New Mexico.

Classification Summary:
Manages and coordinates a major program or set of programs established to address a key area of specialized need within the University and the community. Provides advanced professional/technical leadership, consultation, and expertise within the program's area of focus, and administrative and functional management of the program's activities and staff. Sets strategic direction, develops and implements work scope; establishes funding, and provides operational planning, budgeting, and assessment.

Classification Standard Duties:
Programs are usually self-funded and/or grant-funded from a major funding source or series of funding sources. Directs and coordinates the planning, development, and implementation of a comprehensive University program. Programs managed are of key operational impact, both within and external to the University, and are typically revenue-generating and/or grant-funded from a major funding source. Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects improvement changes. Serves as a principal point of collaboration, leadership, and expertise to constituencies on professional and operational matters pertaining to the mission, goals, objectives, and work scope of the program. Designs, implements, and evaluates organization to effectively accomplish the program goals;Provides advanced technical leadership and direction to staff, University constituencies and community organizations and representatives within a broadly specified area of professional expertise. Identifies and solicits local, state, federal, and/or international funding sources for programs; provides leadership in planning, development, and implementation of strategies and initiatives for generating program resources. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:Eight (8) years of increasingly progressive management experience in one or more areas that report to this position.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Advanced knowledge and understanding of concepts, principles, methods, and techniques within a prescribed area of professional specialty. Knowledge of financial/business analysis techniques. Knowledge of organizational structure, workflow, and operating procedures.; SKILLS:Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community. Skill in budget preparation and fiscal management. Program planning, development, implementation, and leadership skills. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Strategic planning skills. Employee development and performance management skills.; ABILITIES:Ability to analyze and interpret complex financial and operational data and prepare business reports, projections, and recommendations. Ability to develop, plan, and implement short- and long-range goals. Ability to foster a cooperative work environment within a complex partnership/organizational structure. Ability to provide technical guidance and leadership to professional staff and clientele in the field. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to develop and implement funding strategies and programs. Ability to foster a cooperative work environment.

Job Duties and Responsibilities
***POSITION CAN BE LOCATED IN ANY COUNTY WITHIN THE STATE OF NEW MEXICO***

The Program Operations Director will lead day-to-day Quality Service Review (QSR) operations, serve as a technical QSR leader, train and oversee staff to conduct reviews, analyze and present QSR data, compile and deliver recommendations to state funded leadership, and train and support employee and contracted reviewers in the QSR model. Set QSR's strategic direction, seek and establish grant- and state- funding to promote the behavioral health workforce development, provide operational planning for QSR, grant and budget management, and asses fidelity of the application of QSR model.

Preferred Qualifications

Master degree in Social Work, Public Health, Management, Administration, Psychology, or Human Services related degree. Experience managing others, managing contracts and contractors, public speaking, data analysis and presentation, quality assurance, conducting training, program evaluation, and working with various stakeholders. Strong engagement, verbal, and written communication skills. Possess the ability to give and receive feedback in a respectful and professional manner. Experience or knowledge in Quality Service Review or Continuous Quality Improvement (CQI) systems or qualitative inquiry or research. Professional licensure, Independent Clinical License.

Special Requirements of the Position

Department Contact:  Kate Gibbons, (575) 646-3936, kateg@nmsu.edu

Contingent Upon Funding: Contingent upon funding

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.