Position Title: Technology Support Tech,Ld

Employee Classification: Technology Support Tech,Ld

College/Division: Information Technology

Department: 450285-IT TECHNOLOGY SUPPORT CENTER

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $48,332.54 - $60,415.42

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  NMSU is seeking a skilled Technology Specialist to support and optimize IT resources within a distributed environment. This role focuses on ensuring the effective use, maintenance, and alignment of technology with institutional goals while promoting best practices in cybersecurity and IT governance. Responsibilities include asset deployment, inventory management, user support, and technology adoption through training and documentation. The specialist will collaborate with central IT teams to troubleshoot issues, enhance service delivery, and contribute to strategic planning efforts. If you’re passionate about technology and driving innovation, apply today!

Classification Summary:
Provides team leadership in the effective use of personal technology within a unit or department. Establishes and implements personal technology policies, procedures, and standards and ensures their conformance with information systems goals and procedures.

Classification Standard Duties:
Position is responsible for overall personal technology activity. Establishes and implements personal technology policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Studies and projects personal technology resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end-users. Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced. Provides leadership in the effective use of internal data processing, automated office systems, and data communications. May also manage LAN services. Frequently reports to an Information Systems Executive.

Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Eight (8) years of experience directly related to the standard duties as outlined.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job. Understanding of the University's mission, vision and goals.; SKILLS:short- and long-term planning; problem analysis and resolution; report preparation and presentation; interpersonal and organizational communication, both oral and written.; ABILITIES:develop and maintain effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities.

Job Duties and Responsibilities
Provides leadership in managing technology within a distributed IT environment by supporting the effective use, maintenance, and alignment of technology resources with institutional goals. Develops and implements unit-level technology policies, procedures, and standards to ensure compliance with broader IT governance and cybersecurity requirements. Oversees daily technology operations, including asset deployment, inventory management, and user support, while promoting best practices in technology use. Collaborates closely with central IT teams to ensure cohesive service delivery, troubleshoot escalated issues, and participate in strategic planning efforts. Delivers training, develops user documentation, and supports technology adoption to enhance staff proficiency and user experience. Assists with technology planning, budgeting, and procurement activities, ensuring compliance with institutional processes. Maintains records of technology activities and regularly evaluates processes for continuous improvement, innovation, and alignment with organizational needs.

Preferred Qualifications

ITIL is preferred
On-site position

Special Requirements of the Position

Department Contact:  Jasmine Gomez, 575-646-3685, jgomez12@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: No or very limited exposure to physical risk.