Position Title: Customer Service Asst

Employee Classification: Customer Service Asst

College/Division: Student Success & Enroll Management

Department: 520700-COUNSELING AND STU DEV CTR

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $15.45

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Non-Exempt

Summary:  Join our team!

Classification Summary:
Serves as a first line contact and provides a range of routine customer service and support to internal and external customers for one or more functional areas of the University. Provides reception service, answers basic questions, provides standard policy/procedure and performs routine problem resolution or referral on matters pertaining to the functional unit. Reviews, processes and routes a wide range of incoming documents related to the functional services provided by the unit. Ensures customer satisfaction by responding to questions, providing information and coordinating customer needs with other functional areas as needed.

Classification Standard Duties:
Assists and advises customers verbally and in writing in the utilization of services, facilities, and/or equipment for the functional area. Oversees and coordinates the collection of documentation submitted by customers. Provides routine information and support to customers of services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns. May schedule work assignments in order of priority and date received. Researches information, compiles results, gathers and computes various data. Resolves customer requests for adjustments of the services offered by the unit. Reviews monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports for the unit; initiates/processes work orders for products and services; and follows up with customers on outstanding requests. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of experience related to the standard duties as outlined.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of principles and processes for providing customer and personal services. Knowledge of phone ettiquete. Knowledge of basic cash management procedures. Inventory management practices and safety procedures as applicable to the job.; SKILLS:Effective communication and basic instructional skills. Strong interpersonal skills, flexibility, and customer service orientation.; ABILITIES:Ability to prepare routine administrative paperwork. Ability to read, sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to safely use cleaning equipment and supplies.

Job Duties and Responsibilities
To provide customer service and intake of visitors to the campus student health facility

Preferred Qualifications

Special Requirements of the Position
CPR certification within 1 year

Department Contact:  Amanda Blair, 575-646-4045, agalliva@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is performed in an interior medical/clinical environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.