Position Title: Dir,Enterprise Software Soln

Employee Classification: Dir,Enterprise IT

College/Division: Information Technology

Department: 450001-INFORMATION TECHNOLOGY

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $126,901.09 - $168,144.48

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  Drive innovation as the Director of Enterprise Business Application Services at NMSU! Lead strategic planning, development, and management of critical enterprise applications, ensuring alignment with business objectives. Oversee Level 3 & 4 support, implement Zero Trust Security, and remove technical debt while nurturing business relationships across the NMSU system. Manage and upskill your team, staying current with the latest technologies. Be a key player in enhancing operational efficiency and fostering a cutting-edge IT environment—apply today!

Classification Summary:
Under limited supervision, administers multiple enterprise systems which have a university wide critical impact to core operational infrastructure. Sets strategic direction, and recommends institutional policy for enterprise information technology. Works with internal departments/units to identify opportunities to improve and refine services to meet their needs. Participates in the investigation, selection, and operation of information systems.

Classification Standard Duties:
Directs departmental operations and supervises employees directly and through lower level managers and supervisors. Participates in development, implementation, and maintenance of policies, objectives, short- and long-range planning; develops tracking and evaluation programs to assist in accomplishment of established goals. Develops and establishes policies and objectives consistent with those of the organization to ensure efficient operation of individual departments. Consults and coordinates with university officials on matters of policy, interdivisional interaction, and capital improvement issues. Collaborates with departments and administration to establish goals and priorities for technology solutions to meet institutional needs. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.Develops and administers budgets and plans for technology development and deployment at the institution. Recommends and participates in the development of University policies and procedures; may serve on University planning and policy-making committees. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education: Bachelor's degree in a related field.; Required Experience: Eight (8) years of increasingly progressive management experience in one or more areas that report to this position.; Equivalency: None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE: Knowledge and strategic understanding of information security principles, practices, and requirements as they relate to a major public institution. Knowledge of organizational structure, workflow, and operating procedures. Knowledge and understanding of all Federal, State, and University laws, regulations, and standards pertaining to information security and privacy.; SKILLS: Program planning, development, implementation, and leadership skills. Demonstrated strategic planning and policy development skills gained at a senior level. Advanced analytical, evaluative, and objective critical thinking skills. Outstanding interpersonal skills and demonstrated ability to communicate and work effectively in business partner relationships. Demonstrated integrity and ability to maintain principles and make appropriate decisions under ethical pressure.; ABILITIES: Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to anticipate need and effectively assist the organization to rapidly adjust and respond to rapidly changing information security conditions and trends

Job Duties and Responsibilities
The Director of Enterprise Business Application Services is responsible for overseeing the strategic planning, development, implementation, and management of all of NMSU’s application wide systems, including business critical enterprise applications such as ERP, Human Resources, CRM, Financial, Education, Facilities, Financial Aid, Marketing, Police, Student and all normal applications that are essential to the operation of the NMSU system. This role ensures the alignment between technology solutions and business objectives, while fostering innovation and operational efficiency.


Responsibilities include but are not limited to providing Level 3 & 4 application support, keeping the enterprise application suite current with all versions, releases and patches supporting NMSU’s Zero Trust Security implementation. Additionally, the Enterprise Business Application Services team will also be accountable for scoping, requirements capture, design, development and testing of all application enhancements within the Application Services domain. The Enterprise Business Application Services team will also be responsible for the removal of all technical debt including application remediation, capacity planning of cloud and on-premise application servers, performing housekeeping of their environment's platforms and data stores, documentation which includes contributing to the upkeep of IT’s Knowledge base. The Director of Enterprise Business Application Services will also be required to establish and nurture business relationships across the NMSU system.

Human Resource management will be another key responsibility for the Director of this team including Performance Management, keeping the team skilled up by earning training certifications in areas that are important to the individual’s career path and consistent with the IT direction. In addition to the core responsibilities, the employee may be asked to perform other tasks or duties as required by the organization, consistent with the employee's capabilities and in line with organizational needs.

Preferred Qualifications

ITIL is preferred

Special Requirements of the Position
Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Department Contact:  Jasmine Gomez, 575-646-3685, jgomez12@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.