Position Title: Financial Aid Advisor,Univ (Prog. Coord)

Employee Classification: Financial Aid Advisor,Univ

College/Division: Student Success & Enroll Management

Department: 521040-UNIV FIN AID & SCHOLARSHIP SVCS

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  Commensurate with qualifications

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  Join our wonderful team to serve as a resource and help students learn about the financial aid process.

Classification Summary:
Provides support and guidance as a student's single point of contact for all matters related to financial aid opportunities, including but not limited to federal grants, loans, work study, and state, institutional and private scholarships. Follows federal and state regulations and NMSU policies and procedures in the review and analysis of financial aid applications. Acts as an advisor to students, potential students and families, enforces regulations and policies, serves on appeal committee, creates academic plans for students with Satisfactory Academic Progress (SAP) issues and recommends solutions on how to improve their status. Effectively presents federal, state and scholarship aid information to individuals, small and large groups. Leads policy research, implementation, documentation, and training for entire NMSU-system.

Classification Standard Duties:
Meets with students, prospective students, families and community groups to provide information on all available federal, state and scholarship funds, eligibility criteria for each and the application procedures. Perform need analysis according to federal Title IV methodology, review and verify accuracy of applications and complete the packaging of awards for eligible applications. Revise existing awards to reflect changes in eligibility or allowable budget adjustments. Exercise professional judgement in adjusting a student's application to accommodate documented, qualifying special circumstances. Maintains proactive contact with students and creates solutions to potential setbacks that may affect student retention and works collaboratively with other departments to address and/or resolve issues. Participates in the development, implementation, documentation and training of departmental procedures, as appropriate. Conducts student orientations, entrance and exit interviews in accordance with federal, University and agency guidelines.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:No previous work experience required.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Basic knowledge of financial aid programs.; SKILLS:Demonstrated skill in personal computing, including Microsoft Office products.Research and interview techniques for the purpose of recording, classifying and interpreting factual information.; ABILITIES:To utilize electronic calendaring functions, access on-line student services forms and academic programs.To provide financial aid information and advice to a diverse student, prospective student, family and community population. To interpret and apply federal, state, institutional and private rules and regulations.To build and maintain excellent working relationships with faculty, staff, administrators, students and general public. To exercise professional judgement in line with federal and state regulatory guidelines.

Job Duties and Responsibilities
The Financial Aid Programming Advisor provides project management for the Financial Aid Office’s communications and marketing. The position focuses on the planning, development, and coordination of departmental communications and marketing to advance the overall goals and objectives for the Financial Aid Office. Supports the establishment, research, design and implementation of communications for students and university constituents, to include comprehensive communications, website and chatbot updates, and backup of community events and related activities.

Preferred Qualifications

Bilingual, Banner Experience, HTML general knowledge

Special Requirements of the Position
Schedules may need to be adjusted with prior notice based on needs of the office. Limited travel, flexible hours during peak times, and occasional evening and weekend schedules.

Department Contact:  Maria Hernandez, 575-646-7598, mgh1@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Risk: No or very limited exposure to physical risk.