Position Title: Student Success Advocate

Employee Classification: Program Specialist

College/Division: DACC Dona Ana CC

Department: 941500-DACC STUDENT DEVELOPMENT UNIT

Internal or External Search: External - Open to all applicants

Location: Doña Ana Community College

Offsite Location (if applicable): East Mesa Campus/Espina Campus/Sunland/Gadsden/Chaparral

Target Hourly/Salary Rate:  $40,108.14 - $50,135.17 (Commensurate with qualifications.)

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:

Classification Summary:
Plans and implements a single, narrow focused program initiative for an identified client-oriented operational entity of the University. Participates in the generation of the program resources and in the design and development of the program operating goals, objectives, and protocols. Serves as primary point of both internal and external representation and liaison with respect to the implementation, operational matters and compliance.Provides technical/professional and programmatic guidance, consultation, and support to client constituencies .

Classification Standard Duties:
Programs are usually self-funded and/or grant-funded from a major funding source or series of funding sources. Plans and coordinates the development, implementation, and execution of a single program, special project, or other initiative designed to achieve the overall mission, goals, and objectives of the program. Oversees and administers all facets of the day-to-day operations of the program and activities related to the position's specific discipline. Serves as primary liaison with internal and external constituencies on all matters relating to program activities; represents the University with respect to program activities on a local, regional, and/or national basis. Plans, develops, and implements strategies for identifying and generating funding and/or resource opportunities for program activities, to include development of grant and other fundraising proposals. Provides and/or coordinates the provision of technical guidance, consultation, related support to clientele within area of program focus; provides day-to-day problem solving as necessary on day-to-day program-related needs and issues. Creates, produces, and delivers a range of promotional, educational, and informational presentations, and/or resource materials related to program activities and initiatives. Oversees and/or coordinates the collection, compilation, and analysis of program activity data; develops, writes, edits, and presents comprehensive statistical and narrative program reports and evaluations. Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.May supervise staff and/or student employees which includes: work allocation, training,promotion and enforcement of internal procedures and controls and problem resolution;evaluates performance and makes recommendations for personnel actions;motivates employees to achieve peak productivity and performance. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:One (1) year of professional experience related to the standard duties as outlined.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Demonstrated professional knowledge and operational expertise within designated area of program focus.; SKILLS:Program planning, development, implementation, and leadership skills. Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.; ABILITIES:Ability to determine informational needs, to collect and analyze information, and to devise and develop statistical analyses and reports. Ability to develop and deliver both oral and written presentations. Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources. Ability to make administrative/procedural decisions and judgments. Ability to develop and implement funding strategies and programs.

Job Duties and Responsibilities
• Provide one-on-one student support in personal and interpersonal adjustment, academic concerns, and career and life planning and refers students to counseling resources and other services as appropriate.
• Provide wrap around services to all DACC students and connection to Basic Needs resources on campus and within the community and public assistance referrals and support.
• Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding admissions policies, registration, financial aid & scholarships via multiple venues including in person, phone calls, text, and virtual.
• Prepares and conducts presentations on and off campus (outreach) to groups as needed.
• Responsible for referring students to appropriate offices on and off campus as needed.
• Responsible for assisting with DACC Comfort Casita – Food Pantry to include stocking, shopping, cleaning, and frequent lifting.

Preferred Qualifications

Special Requirements of the Position

Department Contact:  McKenna Garcia, 575-527-7550, mcgarcia@dacc.nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Shift: Other Shift

If Not a Standard Work Schedule: Standard, M-F, 8-5, occasional evenings/weekend hours/events are required.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Risk: No or very limited exposure to physical risk.