Position Title: Systems Analyst,Assc

Employee Classification: Systems Analyst,Assc

College/Division: NMSU Global Campus

Department: 440410-DIGITAL LEARNING

Internal or External Search: Internal - Open to Regular NMSU employees only (temporary/Term employees not eligible)

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  $43,908.80; Commensurate with qualifications

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  NMSU Global Campus is seeking a Systems Analyst, Assc who will install, maintain, and support computer systems, software, and telecommunications. This role assists end users with troubleshooting hardware, software, and connectivity issues while ensuring data integrity and system security. The ideal candidate is detail-oriented, tech-savvy, and eager to grow in a dynamic, fast-paced environment. Please refer to the Preferred Qualifications section for additional desired skills.

Classification Summary:
Under immediate supervision performs work that is routine and instructions are usually detailed. This position includes duties normally associated with a systems administrator or systems analyst. Installs new and/or expands existing personal computer based systems. Determines required software and hardware in conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains existing hardware. Develops and maintains telecommunications systems.

Classification Standard Duties:
Collects information to analyze and evaluate existing or proposed systems. Aids in customizing, upgrading, integrating, and testing software for users. Installs, tests, maintains and supports operating systems software and hardware. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.Documents projects and writes user instructions. Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. May train users in use of equipment. May be responsible for monitoring data integrity. Provides problem-solving support to computer users. Performs problem support and resolution on-call for users of computer/network systems. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:No previous work experience required.; Equivalency:Any equivalent combination of education, training and/or experience as approved by Human Resource Services.; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment. Knowledge of computer security procedures and protocol. Knowledge of federal copyright laws as they pertain to the use of computer software.; SKILLS:Records maintenance skills.; ABILITIES:Ability to plan, implement, test, and troubleshoot system software. Ability to write technical instructions in the use of programs and/or program modifications.

Job Duties and Responsibilities
Installs new and/or expands existing personal computer based systems. Determines required software and hardware in conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains existing hardware. Develops and maintains telecommunications systems. Aids in customizing, upgrading, integrating, and testing software for users. Installs, tests, maintains and supports operating systems software and hardware. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration. Documents projects and writes user instructions. Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. May train users in use of equipment. May be responsible for monitoring data integrity. Provides problem-solving support to computer users. Performs problem support and resolution on-call for users of computer/network systems. Performs miscellaneous job-related duties as assigned.

Preferred Qualifications

Knowledge of current technological developments/trends in area of expertise, including device management platforms (e.g., Jamf Pro) and PC hardware/software troubleshooting.
Ability to plan, implement, test, and troubleshoot system software, leveraging industry-recognized methodologies (e.g., ITIL® 4 principles) to maintain service quality.
Familiarity with certification-based skills such as PC systems administration (e.g., TestOut PC Pro) and enterprise device configuration and security practices.
Ability to write clear technical instructions and documentation for varied audiences.

Special Requirements of the Position

Department Contact:  Robbie Grant rogrant@nmsu.edue

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.