Technical Support Specialist Associate
- 503575
- Doña Ana Community College, New Mexico, United States
- Staff
- Staff Full-time
- Closing at: Jun 5 2026 - 23:55 MDT
Department Contact: McKenna Garcia, 575-527-7550, mcgarcia@dacc.nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:
Position Details
Position Title: Technical Support Specialist I
College/Division: DACC Dona Ana CC
Department: 941220-DACC COMPUTER SUPP
Location: Doña Ana Community College
Offsite Location (if applicable): Dona Ana Community College Workforce Center
Target Hourly/Salary Rate: 16.83
Appointment Full-time Equivalency: 1.0
FLSA Status: Non-Exempt
Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Not Applicable
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Job Duties and Responsibilities: DACC PC Support Technicians provide IT support to DACC/NMSU faculty, staff, and students. Responsibilities include deploying, installing, configuring, and troubleshooting Windows and macOS computers, mobile devices, printers, and related technology equipment. Technicians diagnose and resolve technical issues, manage software deployments, configure devices within a networked environment, and help maintain reliable technology services and infrastructure.
Key responsibilities include:
• Supporting enterprise IT operations, including system imaging, software updates, email systems, antivirus solutions, and mobile device management.
• Collaborating with IT staff to identify, troubleshoot, and resolve network, telephone, and system-related issues.
• Supporting and troubleshooting Apple devices and macOS/iOS operating systems.
• Installing, configuring, and repairing hardware, software, and peripheral devices according to established standards.
• Ensuring proper installation of operating systems, software, and related equipment.
• Configuring end-user devices for centralized authentication systems, including Active Directory and Entra.
• Escalating and reporting system, software, or network issues to central IT as needed.
This position requires strong technical skills, attention to detail, and the ability to work effectively in a collaborative IT environment.
Qualifications
Required Education and Experience:
Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of related experience.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:
Equivalent Qualifications:
Preferred Qualifications:
• Knowledge of current technological developments/trends in area of expertise.
• Knowledge of customer service standards and procedures.
• Strong problem-solving and communication skills.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Ability to analyze and resolve computer problems.
• Ability to perform preventive maintenance on computer hardware and software.
• Ability to write technical instructions in the use of programs and/or program modifications.
• Ability to document work in progress.
Special Certification/Licensure:
Post-secondary education, such as a college degree, along with relevant technology industry certifications (CompTIA, AWS, Cisco, Microsoft, etc)
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: No or very limited physical effort required.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
Recruitment Summary
We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.
NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.
NMSU Global Campus
Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.
NMSU Main Campus
Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.
Doña Ana Community College
Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.
Alamogordo Campus
Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.
Grants Campus
NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.
Special Instructions to Applicants
The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
EEO Statement
New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.
