Position Title: Technology Support Tech

Employee Classification: Technology Support Tech

College/Division: GRCC Grants CC

Department: 950700-GRCC CONTRACT PROGRAMS

Internal or External Search: External - Open to all applicants

Location: Grants Community College

Offsite Location (if applicable):

Target Hourly/Salary Rate:  16.83

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Non-Exempt

Summary:  NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Classification Summary:
Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, and training for information systems.

Classification Standard Duties:
Answers user inquiries regarding computer software or hardware operation to resolve problems. Confers with staff, end users, and management to establish specifications for new systems and obtain vendor quotes. Maintains records of work order transactions, problems and remedial actions taken, or installation activities. Performs network configuration on end user equipment according to established practices and standards. Reads technical manuals, confer with users, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Sets up, install and repair hardware, software, or peripheral end user equipment, following design or installation specifications ensuring proper installation of cables, operating systems, and appropriate software. Typically configures end user equipment to attach to central authentication systems like "active directory". Typically identifies, refers, and reports problems with systems software or network for resolution by central IT.

Required Education, Experience, Certification/License, Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of related experience.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures.; SKILLS:Strong problem-solving and communication skills.; ABILITIES:Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Ability to analyze and resolve computer problems. Ability to perform preventive maintenance on computer hardware and software. Ability to write technical instructions in the use of programs and/or program modifications. Ability to document work in progress.

Job Duties and Responsibilities
Under the direct supervision of the System Analyst, Sr. this position will coordinate with campus IT staff to develop online student support focused on web based courses; Install, configure, and manage technological infrastructure that supports faculty and student online instruction; perform job duties to support IT infrastructure and IT systems; assist in setup of off-site computer labs to support distance education students along with NMSU Grants IT staff; provide technological troubleshooting to ensure adequate, appropriate network and technology support for faculty, staff and students; advise the faculty and staff in maximizing benefits of technology infrastructure in support of online instruction. Perform related duties as assigned.

Preferred Qualifications

Special Requirements of the Position

Department Contact:  Janie Gutierrez, 505-287-6625, janieg61@nmsu.edu

Contingent Upon Funding: Contingent upon external funding

Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.