Technology Support Technician Senior
- 503846
- Las Cruces, New Mexico, United States
- Staff
- Staff Full-time
- Closing at: Jul 31 2026 - 23:55 MDT
Department Contact: Brooke Yaksich, psl_hrs@psl.nmsu.edu
Internal or External Search: External - Open to all applicants
Advertising Summary: Join the IT team as a Technology Support Technician, Sr!
Position Details
Position Title: Technology Support Technician Senior
College/Division: Physical Science Laboratory
Department: 470563-PSL INFORMATION TECHNOLOGY
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: $19.28
Appointment Full-time Equivalency: 1.00
FLSA Status: Non-Exempt
Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding: Contingent upon external funding
Standard Work Schedule: Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Job Duties and Responsibilities: Technology Support professionals provide technical assistance and service to end-users, resolving issues and ensuring productivity. Serves as the Tier II/Tier III escalation point for complex technical issues. Diagnoses and resolves advanced hardware, software, and networking problems; administers and troubleshoots systems such as Active Directory, Office 365 (GCC High), Intune, and Endpoint Central; supports antivirus, EDR, and encryption solutions. Manages endpoint configurations, imaging, patching, and hardening to maintain compliance with CMMC and internal security standards. Oversees user account provisioning, permissions, and access controls to ensure secure and reliable system operations. Leads the Helpdesk team by mentoring junior technicians, guiding ticket triage and prioritization, maintaining documentation and knowledge base articles, and ensuring SLA adherence. Coordinates escalation paths and collaborates with Network, Systems, and Security teams. Supports IT projects, system rollouts, and technology upgrades. Tests and validates new hardware and software prior to deployment, provides customer-focused support to PSL staff and partners, and communicates technical information clearly to non-technical users.
Qualifications
Required Education and Experience:
High School diploma + 4 years of relevant experience or an Associate's Degree + 2 years of relevant experience.
Equivalent Qualifications:
Preferred Qualifications:
Special Certification/Licensure:
Must be a U.S. Citizen.
This position is subject to random drug testing in compliance with its drug-free workplace requirements.
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
Recruitment Summary
We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.
NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.
NMSU Global Campus
Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.
NMSU Main Campus
Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.
Doña Ana Community College
Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.
Alamogordo Campus
Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.
Grants Campus
NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.
Special Instructions to Applicants
The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
EEO Statement
New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.
